Two people
Critical work such as receiving, dispatch and stock counts is never closed by one person; one does it, the other verifies it, and both sign.
Gate to dispatch, in six steps.
Your goods follow the same sequence from the moment they come through the gate until they leave. At every step it is clear who does what and which document is left behind.
- STEPS
- 6
- SCOPE
- GATE TO DISPATCH
- APPLIES TO
- EVERY SHIFT · BOTH PRODUCT GROUPS
01FLOOR RULES
The steps change; three rules don't.
The same three rules apply at each of the six steps; the next step doesn't open until the rule is met.
Paperwork first
Unless the paperwork matches the load, no vehicle is unloaded or loaded and no pallet leaves the rack.
Nothing bypasses the terminal
Every movement is scanned on the handheld terminal; work that isn't scanned is treated as not done.
02FLOW
Six steps, one sequence.
The product group may change; the sequence doesn't. What changes is the product rule applied at each step.
-
01
Pre-Notification
The load is identified before it reaches the warehouse. The customer representative takes the product group, volume and customs requirement and checks them against free rack locations.
If it fits, the vehicle is given a time slot and a booking number. The gate officer sees on the day's list which vehicle is due at which time.
BOOKING RECORDA vehicle without a booking number is not directed to the gate.
-
02
Goods Receipt
The vehicle is met at the gate: the gate officer checks the plate and the seal. At the dock the warehouse supervisor checks the load against the paperwork: package count, packaging, visible damage.
Unloading doesn't start until both have signed the report. Any damage is photographed and attached to the report.
GOODS RECEIPT REPORTNo vehicle is unloaded until the count matches the paperwork.
-
03
Customs Entry
For bonded goods, nothing counts as stock until the warehouse declaration is registered. The warehouse officer and the customs broker check the description, package count and weight against the paperwork.
Once registration is complete the goods are entered in the warehouse stock records; from that moment they are under customs supervision and in our care.
WAREHOUSE DECLARATIONGoods are not entered into stock until registration is complete.
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04
Put-Away by Location
No pallet goes "somewhere suitable". The system chooses the zone and rack location according to the product rule; the operator scans the location on the terminal.
The attachment follows the product: a pallet of sacks goes on forks, a reel on a clamp. The work order doesn't close until the location is scanned.
LOCATION RECORDA work order is not closed until the location is scanned on the terminal.
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05
In-Stock Monitoring
Goods are tracked on the rack too: periodic stock counts, temperature and humidity readings and CCTV.
If a count shows a discrepancy, its cause is looked for; the period doesn't close until the difference is explained and cleared. The result is shared with the customer.
COUNT REPORTA period is not closed until a count discrepancy is explained.
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06
Dispatch
Dispatch mirrors receipt: only the lot named in the instruction is prepared and loaded. The warehouse supervisor checks the lot match, the loading order and stacking safety.
The gate officer checks the dispatch record and the plate; the vehicle leaves with two signatures and the gate log is closed.
DISPATCH RECORDNo lot that isn't on the instruction is loaded onto the vehicle.
03DOCUMENTS
Every step leaves a document.
Each of the six steps produces its own document, and the documents link to each other: we can read in order which vehicle a lot arrived on, which rack it sat on and which instruction it left under.
- 01 BOOKING RECORD Pre-Notification
- 02 GOODS RECEIPT REPORT Goods Receipt
- 03 WAREHOUSE DECLARATION Customs Entry
- 04 LOCATION RECORD Put-Away by Location
- 05 COUNT REPORT In-Stock Monitoring
- 06 DISPATCH RECORD Dispatch
On request we share the full set of documents for your goods.
04WHEN SOMETHING DOESN'T MATCH
Discrepancy, damage, mismatch: four steps.
When things don't go to plan, the sequence is just as clear.
-
01
It is seen
Whoever first spots a discrepancy, damage or paperwork mismatch says so; nobody leaves it for the next shift.
-
02
It is set aside
The lot concerned is moved to a separate location and blocked in the system; it can't go out.
-
03
You are told
The situation is reported to you in writing, with photographs; no record is kept that you don't know about.
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04
It is closed together
The solution is agreed with you, carried out, and the record is closed with its reason.
QUOTE
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